Terms & Conditions

Welcome to Muscat Hills Hotel. By making a reservation and using our facilities, you agree to comply with the terms and conditions outlined below, which align with the relevant laws and regulations in Oman.

1. Reservation and Check-In

• Identification: All guests must present a valid passport, ID, or other government-issued identification upon check-in, as required by Omani law.
• Age Requirement: Guests under 18 years of age must be accompanied by an adult.
• Booking Confirmation: Reservations are confirmed upon receipt of a booking confirmation email. Muscat Hills Hotel reserves the right to refuse bookings based on availability, guest history, or other lawful reasons.
• Payment: Full payment may be required at the time of booking or upon check-in, depending on the terms of the reservation.

2. Cancellation Policy

• Cancellation Terms: Cancellations or changes to reservations are subject to our cancellation policy, as stated in the booking confirmation. Cancellation fees may apply.
• No-Show Policy: Failure to arrive on the check-in date without prior notification will result in a no-show charge equivalent to the room rate for one night, or as specified in the booking confirmation.
• Refunds: Refunds are subject to the terms of the booking and may take up to 14 business days to process.

3. Guest Conduct

• Respectful Behavior: Guests are expected to conduct themselves respectfully within the hotel premises and refrain from disruptive, illegal, or inappropriate behavior.
• Compliance with Laws: Guests must comply with all applicable Omani laws, hotel policies, and the instructions of hotel management.
• Damage and Liability: Guests will be held liable for any damage to hotel property beyond normal wear and tear. Muscat Hills Hotel reserves the right to charge for repair or replacement costs.

4. Room Policies

• Occupancy: Rooms are available for the number of guests specified at the time of booking. Additional guests may incur extra charges, and prior approval from the hotel is required.
• No Smoking Policy: Muscat Hills Hotel has designated smoking and non-smoking areas. Smoking in non-smoking rooms may result in cleaning fees.
• Pets: Pets are not allowed unless specified in advance, and specific rooms or areas may be designated for pet stays.

5. Hotel Amenities & Facilities

• Fitness Center and Pool: Use of the fitness center, pool, and other recreational facilities is at the guest’s own risk. Guests must follow all posted rules and regulations.
• Wi-Fi Access: Complimentary Wi-Fi is available throughout the hotel for guest use. Misuse of the Wi-Fi, including illegal or inappropriate activities, is prohibited.
• Parking: Complimentary parking is available for hotel guests. The hotel is not responsible for theft, loss, or damage to vehicles or belongings left in the parking area.

6. Personal Property and Security

• Valuables: While we take measures to ensure guest safety, Muscat Hills Hotel is not liable for the loss, theft, or damage of personal property. Safe deposit boxes are available in each room for guest use.
• Lost & Found: Items left behind by guests will be stored for a limited time. Please contact our front desk to retrieve any lost items.

7. Limitation of Liability

• Muscat Hills Hotel shall not be held liable for injury, loss, or damage to guests or their belongings due to unforeseeable events, natural disasters, or factors beyond the hotel’s control.
• In the event of disputes, Omani laws shall govern, and Muscat courts will have jurisdiction.

8. Privacy and Data Protection

• Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information in compliance with Omani law.

9. Changes to Terms & Conditions

• Muscat Hills Hotel reserves the right to update or amend these terms and conditions at any time. We recommend guests review these terms periodically for any changes.

10. Contact Us

• For questions or concerns regarding these terms, please contact us at contact@muscat-hills.com or visit our front desk.

By staying with us, you agree to abide by these terms and enjoy a respectful, pleasant experience at Muscat Hills Hotel. Thank you for choosing us, and we look forward to making your stay unforgettable.