Privacy Policy

Welcome to Muscat Hills Hotel! Your privacy is important to us, and we are committed to protecting it in accordance with the data protection laws and regulations of Oman. This Privacy Policy outlines how we collect, use, protect, and disclose your information.

1. Information We Collect

• Personal Information: When you make a reservation, check in, or contact us, we may collect personal information such as your name, contact details, passport or ID information, payment details, and preferences.
• Service Usage: Information related to your stay, such as room preferences, dining, and amenities, may be recorded to enhance your experience.
• Digital Information: We may collect data from our website or Wi-Fi access, including IP addresses, browser type, and usage patterns.

2. How We Use Your Information

• Service Provision: To provide our hotel services, process bookings, manage payments, and ensure smooth check-ins and check-outs.
• Customer Support: To address inquiries, manage complaints, and provide tailored services.
• Improving Our Offerings: To enhance the quality of our facilities and services based on guest preferences and feedback.
• Marketing & Communication: With your consent, we may send promotional offers and updates about our hotel.

3. Data Sharing and Disclosure

• Service Providers: To deliver services efficiently, we may share your information with trusted partners (e.g., payment processors or housekeeping services) who adhere to strict data protection standards.
• Legal Compliance: We may disclose information if required by Omani law, regulations, or government authorities, including the Royal Oman Police and other regulatory bodies.
• Business Transactions: In the case of a merger, acquisition, or sale of assets, information may be transferred to maintain continuity of services.

4. Security of Your Information

• We employ robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encrypted databases, restricted access, and monitoring systems.
• However, while we take every measure to protect your information, no online system can be guaranteed 100% secure.

5. Your Rights

• Access & Correction: You have the right to access and update your personal information by contacting us directly.
• Data Erasure: Upon request and subject to Omani law, we can delete certain personal information, provided it is no longer necessary for our records.
• Opt-out: You may opt out of receiving marketing communications at any time by following the unsubscribe link or contacting us directly.

6. Cookies & Digital Tracking

• Our website and in-house Wi-Fi may use cookies to enhance your online experience and personalize content. You can manage or disable cookies through your browser settings, but this may impact certain functionalities.

7. Policy Updates

• This Privacy Policy may be updated periodically to reflect regulatory changes and hotel improvements. We encourage you to review this policy to stay informed about how we protect your information.

8. Contact Us

• For questions or concerns regarding your personal information, please contact our data privacy officer at contact@muscat-hills.com or visit our front desk.

Your trust is essential to us, and we are dedicated to safeguarding your privacy while delivering an outstanding experience at Muscat Hills Hotel.